Dear residents, family and friends
we appreciate how hard it is at this time not being able to be with loved ones, we have been trying to find ways of bridging the gap and getting at least some way of contact with loved ones.
we have purchased some new tablets for each of the wings and set this as a dedicated skype device, we have given a specific address for each tablet to make it a little easier to be in contact with your loved ones.
the addresses are:
Riverview 1 wing is Thecloseriverview1@outlook.com
Riverview 2 wing is Thecloseriverview2@outlook.com
Cliftons wing is email@example.com
Willows wing is firstname.lastname@example.org
Dorchester wing is email@example.com
Please keep in mind the demand for this may well be high but we will do our best to get to each and every video call.
If you have any questions please do not hesitate to contact Tania, Richard or Sue on 01865 407343 or :
Thank you in advance for your co-operation and understanding.
A few words from Sanjay Dhrona our Managing Director after receiving our CQC report
To paraphrase a certain 1969 movie popular with so many of the residents - We only went and blew the bloody doors off didn’t we!!!
We did it, as a team… no… as a family! Everyone combined - staff, residents, stakeholders, visiting professionals, the works. Together we achieved the greatest feat known in adult social care. The Close has received a full OUTSTANDING rating across all five KLOE domains from the Care Quality Commission (CQC).
This is a true testament to the home that we have, together created. A home that is:
• Exceptionally SAFE
• Exemplary in terms of the quality of its EFFECTIVENESS
• Amazingly CARING, compassionate, and loving
• Effective and efficient to be truly RESPONSIVE
• WELL LED by a provider and team that are knowledgeable, involved, diverse and distinctive.
We are so proud of the amazing family we have built since to the development and implementation of the new business model in 2015 that really refocussed the service to core values that we hold so dear.
We celebrate our residents and staff team and commend their approach to support the service to be as innovative, robust, empowered, inclusive as it is and thank all those stakeholders that believe in The Close way of doing things.
We want to recognise all those suppliers too that help us break boundaries and work with us and our vision to really deliver a care environment that has been recognised as one of the very best in the country.
To all thank you for trying our crazy ideas and helping us innovate and the share those with industry, and understanding that we want to share best practice rather than hold on to it only for us alone.
There are 15,282 CQC registered services in the UK, The Close joins 19 other services in the whole country with full fleet of OUTSTANDING ratings making it in the top 0.13%!!!
Person centred care is a way of thinking and doing things that sees the people using health and social services as equal partners in planning, developing and monitoring care to make sure it meets their needs essentially it’s about focusing care on the needs of the person rather than the needs of the service. The Close has been able to demonstrate this across its 90 residents. The Close is by far the largest home ever to receive the OUTSTANDING rating across all 5 domains, which it a huge recognition.
The Close is also a completely independent home, so whilst we are able to be agile we also need to put in double or triple the amount of effort to stay up to date with new developments in regulation and industry as we lack the “head office” to do it for us.
When we reflect on the achievement as a whole, we are truly astounded and humbled to receive this amazing commendation. We want to use this opportunity to promise that this is where The Close belongs and this is where it shall stay, we promise not to step of the gas pedal, not to become complacent or comfortable. We will commit publicly to continue to improve, continue to innovate and most importantly continue to care.
Thank you once again to all those involved.
(The very proud) Managing Director
The Close Care Home