To our Close Team and Family Members
You are all outstanding human beings. THANK YOU so much for continually amazing me day to day with your beautiful service and commitment to our residents. The Heads of Department, managers and I have fought tooth and nail to source, find and get a hold of all the PPE, ensuring we have enough throughout. We have everything we need to care for our very special residents and that includes YOU! So thank you so much. Whether you work on Days or Nights, in the Kitchen, Housekeeping, Care or anywhere else in the service, we are all part of a complex machine and each one us is working together. You all are part of an Outstanding home that is here for our people and those we care of. You are brilliant and awesome and that is recognised by all both near and far. It was amazing to finally hear the Ministers and government recognise what we do on daily basis, we continue to work with government, council and regulators to make sure we have the best for everyone involved and will continue to do this.
To Families and Friends, the extended Close family – The close team are caring for your loved ones with the upmost love and compassion at this time. Rest assured we will do whatever is needed to make sure we can keep them as safe and well at this unprecedented time. Our epic LSSWs are working with as many residents as possible to make sure they are getting into the gardens safely to enjoy some fresh air and continue to offer the skypes etc. Keep an eye on our social media for updates. The local community too has been generous in donating some wonderful treats for the residents and staff. We are so grateful to them for the little “pick me ups” at this time.
As ever we continue to keep a close eye on the situation and provide detailed and focused care to the residents thanks to the support of our amazing GP and her team. We continue to be super strict and currently are not admitting any visitors whatsoever, unless under the most serious circumstances and that to by special arrangement. We thank you so much for respecting that and supporting us self-isolate. Any residents requiring barrier nursing are receiving this, our team will be in touch with you should there be anything requiring communication and update on a one to one basis.
I have personally experienced losses in my family due to this pandemic and my condolences to anyone else that may have lost anyone recently. As HRH The Queen, so magnanimously said “we will meet again”.
Till then we remain at your service
The Close Management Team
The Close Care Home, Abingdon Road, Burcot, Oxon, OX14 3DP 01865407343